Return Policy

Questions about a return?

Your Kimbro sales representative is always the fastest way to resolve an issue.

At Kimbro Oil Company, we stand behind the quality of the lubricants and petroleum products we deliver. If you are not satisfied with your purchase, please review the guidelines below regarding return eligibility and procedures.

Return Eligibility

Products may be eligible for return if the following conditions are met:

Return request is made within 30 days of delivery
Product is packaged in drums or smaller containers
Product is unused, unopened, and in original manufacturer packaging
All seals remain intact and labels are legible
Product is in resalable condition
Proof of purchase (invoice or receipt) is provided

Due to safety and quality control standards, opened, used, or contaminated oil products cannot be accepted for return.

Non-Returnable Items

The following products are not eligible for return:

Opened or partially used containers
Bulk products delivered directly into tanks or delivered in totes
Clearance or final sale items
Products damaged due to improper storage or handling by the customer, including exposure to outdoor elements
Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect

Notify us within 5 business days of delivery
Provide photos of the product and packaging
Retain all original packaging for inspection

Upon verification, Kimbro Oil Company will arrange a replacement, account credit, or refund as appropriate.

Customers should inspect all shipments upon delivery and note any visible damage on the delivery receipt prior to signing.

Return Authorization

All returns require prior authorization.
Contact your Kimbro Sales Representative.
If you do not know your representative, contact Customer Service at 615-320-7484 and we will assist you.
Provide your invoice number and reason for return.

Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

The RMA number must be clearly marked on the return shipment and the RMA form must be attached to the product.

Returns sent without prior authorization may be refused.

Shipping Costs

Customers are responsible for return shipping costs unless the return results from a Kimbro Oil Company error
Original delivery charges are non-refundable
If freight pickup is required, additional transportation charges may apply

Restocking Fee

Approved returns may be subject to a restocking fee of up to 25% of the product’s sale price, depending on product type, condition, and inspection results.

Refunds & Credits

Once returned products are received and inspected:
Refunds or credits will be processed within 7 business days
Refunds will be issued to the original method of payment
In some cases, account credit may be issued in lieu of a refund

Compliance & Safety

All returned products must comply with applicable environmental, safety, and transportation regulations. Products that show signs of contamination, improper handling, or regulatory non-compliance may be refused.

Kimbro Oil Company reserves the right to refuse any return that does not meet the conditions outlined in this policy.

Contact

Kimbro Oil Company – Customer Service

Phone: 615-320-7484